CUSTOMER SERVICE POLICY
Our Commitment
We are committed to providing responsive, respectful, and useful customer service. Our goal is to help you with product information, order support, shipping details, returns, and other service needs. We want every customer to have a smooth and positive experience.
Order Processing
Orders are processed and shipped within 1-3 business days. Once your order has been processed, it will be prepared for delivery. Estimated delivery is 6-12 days. We do not separate domestic and international shipping timelines. All destinations follow the same estimated delivery window of 6-12 days.
Shipping Support
All items ship free. Expedited shipping is available for eligible orders. If you need information about shipping options, delivery estimates, or order tracking, please visit the Contact Us page. Our email is listed on the Contact Us page. We will assist you as promptly as possible.
Product Assistance
We provide product information to help you choose running shoes, running apparel, running accessories, and other running gear. If you need guidance on sizing, features, or general product details, please contact us through the Contact Us page. Our email is listed on the Contact Us page. We are happy to help you find suitable options.
Returns and Refunds
Our return window is 60 days. You may request a return within 60 days of delivery. Refunds are typically issued within 5-10 days after the returned item is received and inspected. All refunds are processed in USD. For return instructions, please contact us through the Contact Us page. Our email is listed on the Contact Us page.
Cancellations and Changes
If you need to cancel or change an order, please contact us through the Contact Us page as soon as possible. We will do our best to assist before the order is processed or shipped. Once an order has entered the shipping process, it may no longer be possible to cancel or change it. In that case, you may use our return process after delivery.
Service Expectations
We aim to treat every customer with respect and to provide clear, helpful communication. While we work to respond promptly, response times may vary based on volume. We appreciate your patience and will make every effort to resolve your request efficiently.
Policy Updates
We may update this Customer Service Policy from time to time to reflect changes in our services or operations. The version posted on this page applies to your use of our website and services.
Contact
For customer service assistance, please contact us through the Contact Us page. Our email is listed on the Contact Us page.